Luntive supports two kinds of client communication workflow: staff-controlled email drafts and configured communication that can run automatically where enabled. That distinction matters because not every message needs the same level of review.
Reviewable AI-assisted drafts
When a team needs to write a client email, the Communication Assistant can help prepare an AI-assisted draft using available workspace context. Staff can review, edit, and decide whether to send it.
This is useful for communication that needs a human voice or judgment, such as a message whose wording depends on the details of a client situation.
Configured reminders and follow-ups
Supported reminders, follow-ups, and review-request emails can run automatically when the relevant workflow is configured and enabled. These workflows are designed for recurring communication that the business has chosen to handle according to its settings.
Automatic does not mean unrestricted. The business controls which workflows are configured, while the office can keep communication status visible so staff know what needs attention.
What Communication Health shows
Communication Health gives the team a quick view of communication status, such as failed sends, scheduled communication, review-request readiness, and items that need attention. It helps staff see where a manual check or next step may be useful without searching through every workflow.
Choosing the right level of control
Use a reviewable draft when the message needs context-specific editing. Use a configured automation when the communication is recurring and the business has decided how it should run. Both approaches belong in the same connected AI Office, with important activity visible to the team.
Learn more about the connected AI Office, review the FAQ, or request a Luntive demo to discuss your communication workflows.