FAQ
Questions about Luntive, answered.
Learn how Luntive works, how setup works, how your team stays involved, and what to expect from your AI Office.
All FAQs
Luntive is an AI Office platform for growing businesses. It brings five specialized AI agents together to help answer calls, manage leads, coordinate appointments, support client communication, and summarize what needs attention.
Luntive is built for growing businesses — including accounting and tax firms, legal offices, insurance agencies, and other teams with appointment-based front-office work — that need calls, leads, appointments, and client messages to stay organized.
The AI Receptionist, Lead Manager, Appointment Coordinator, and Communication Assistant handle defined operational jobs. Luntive Assistant is the workspace intelligence layer that helps owners understand office activity and prepare supported work. All five share business context but keep clear responsibilities.
Yes. Your team stays in control. Staff can review activity, edit important drafts, and step in whenever they choose, while configured reminders and proactive workflows can run automatically.
Yes. When a situation calls for a human, calls can be transferred or forwarded to your staff. Manual communication can also be routed for review, while configured workflows may send automatically.
No. Luntive is designed to handle repetitive front-office work so your team can focus on higher-value work. Important actions stay visible, and your staff can always take over.
During setup, Luntive learns your services, hours, policies, staff, appointment rules, communication preferences, and business knowledge. You can provide a public website for optional import, then review and edit the prepared context before using it.
Luntive is built to fit around how your business already operates. We'll walk through your current phone and appointment setup during a demo so you can see how it would work for your team.
Luntive uses approved Business Knowledge and available workspace context. If it cannot verify an answer, it should avoid guessing and can follow the configured handoff or follow-up path for your team.
Where configured, the AI Receptionist can help book, reschedule, or cancel appointments. Supported workflows check business hours and availability, protect against conflicts, keep the appointment connected to the right Lead or Client, and can synchronize with Google Calendar where enabled.
Yes. Where enabled for your workspace, you can connect Google Calendar, select the appropriate calendar, and keep supported appointment activity synchronized with your business calendar workflow.
Luntive can help prepare editable AI-assisted email drafts for staff to review and send. Configured reminders, follow-ups, and review-request emails can also run automatically where enabled.
Yes. Keep your existing business number with your current phone provider and forward calls to the phone number connected to your Luntive AI Receptionist.
No. You can use your Luntive AI Receptionist number directly, or keep your existing business number and forward calls to Luntive.
Luntive is designed for growing businesses across many industries. Luntive does not provide legal, tax, or medical professional judgment — it supports the front-office work around your services.
Office Actions are the usage units for supported AI Office work and outbound email activity. Each plan includes a monthly Office Action allowance shown on the pricing page and in workspace usage.
AI Voice Minutes measure the time your AI Receptionist spends handling calls. Each plan includes a monthly allowance shown on the pricing page.
Your workspace shows usage and allowance status in billing settings. When an allowance is reached, affected AI Office work may be unavailable until the next billing period or a plan or usage change is applied.
Standard plans can be managed through the billing portal, including cancellation. A cancellation normally takes effect at the end of the current billing period; Custom Industry arrangements follow their agreed commercial terms.
Custom Industry starts with a review of your business and workflow. Luntive can then determine the appropriate configuration, allowances, and commercial terms rather than treating every request as instant self-serve setup.
Use the form on this site to prepare your demo request, then send it through your email app. You can also email us directly at support@luntive.com.
Choose the setup that fits your business, create your account, and complete onboarding. See the full journey on the Getting Started page.
Eligible current configurations may support English, Latin American Spanish, and Arabic. Availability depends on the workspace configuration and current setup.
Yes. Eligible Luntive AI Voice configurations may communicate with Spanish-speaking callers as part of its multilingual voice capability. Availability depends on the workspace configuration and current setup.
Yes. Eligible Luntive AI Voice configurations may communicate with Arabic-speaking callers as part of its multilingual voice capability. Availability depends on the workspace configuration and current setup.
No. The multilingual capability currently applies specifically to Luntive AI Voice. The Luntive marketing site and application should not be described as fully multilingual unless that changes in the future.