Luntive tracks two separate types of usage:
- AI Voice Minutes measure actual AI Receptionist conversation time.
- Office Actions measure completed supported office work through Luntive.
These are separate allowances. For example, a 10-minute AI Receptionist conversation uses 10 AI Voice Minutes, not 10 Office Actions. If Luntive later completes a separate metered workflow, such as sending a customer-facing email, that workflow may consume an Office Action according to the rules below.
AI Voice Minutes
AI Voice Minutes measure the actual time the AI Receptionist spends in voice conversations.
- A 5-minute AI Receptionist conversation uses 5 AI Voice Minutes.
- A 10-minute AI Receptionist conversation uses 10 AI Voice Minutes.
Voice Minutes are based on actual conversation time. They are not converted into an estimated number of calls because call length varies.
Office Actions
Office Actions measure work completed for your business through Luntive.
Most standard Office Actions use 1 Office Action. Certain more involved or context-heavy AI workflows use 1.5 Office Actions. Both draw from the same monthly Office Action allowance.
What generally uses 1 Office Action
Examples of standard metered work include:
- A normal Luntive Assistant request that requires AI processing.
- A successful outbound customer-facing email sent from Luntive.
- A manually written customer-facing email successfully sent from Luntive.
- A standard AI-assisted email workflow where AI prepares the email and it is successfully sent.
For a standard AI-assisted email workflow, AI draft + successful send = 1 Office Action total. It is not one action for drafting plus one action for sending.
What may use 1.5 Office Actions
Certain broader or context-heavy AI workflows use 1.5 Office Actions instead of 1. Examples include:
- Prepare my day
- Summarize today
- Other supported workflows that require broader workspace context or more involved AI processing
Email usage
Email usage follows these rules:
- Successful customer-facing outbound email sent through Luntive: 1 Office Action
- Manually written customer-facing email successfully sent through Luntive: 1 Office Action
- Standard AI-assisted draft + successful send: 1 Office Action total
- Scheduled customer-facing email successfully delivered: 1 Office Action
- Failed outbound email: 0 completed Office Actions
- System retry: no additional Office Action
Successful outbound customer emails count because Luntive provides the email delivery infrastructure, and the successful send represents completed work through the platform.
What does not use Office Actions
The following activities do not consume Office Actions:
- Opening Luntive Assistant
- Loading or restoring today's Assistant conversation
- A proactive greeting
- The thinking state itself
- Simple acknowledgement shortcuts that do not run an AI workflow
- Incoming emails
- Reading existing communications
- Opening existing records
- Normal non-AI edits
- Failed AI requests
- Failed outbound email sends
- System retries
- Duplicate processing protected from repeat charging
- Platform or infrastructure emails sent by Luntive
- AI Receptionist voice conversation time
AI Receptionist voice conversation time uses AI Voice Minutes instead.
Monthly allowances
Current plans include:
- Starter: 2,000 Office Actions and 300 AI Voice Minutes
- Growth: 4,000 Office Actions and 750 AI Voice Minutes
- Scale: 10,000 Office Actions and 1,700 AI Voice Minutes
Custom Commercial plans use the allowances defined in the customer's agreement.
How Office Actions add up
Here is an illustrative example:
- Starting monthly Office Action allowance: 2,000
- 50 standard Office Actions: 50
- 10 advanced Office Actions at 1.5 each: 15
- Total used: 65
- Remaining: 1,935
Practical usage examples
These examples are illustrative only. Actual usage depends on how your team uses Luntive.
Example A — Small office day
- 15 standard actions = 15
- 2 advanced actions = 3
- 30 successful outbound emails = 30
Total: 48 Office Actions
Example B — Active month
- 500 standard actions = 500
- 100 advanced actions = 150
- 800 successful outbound emails = 800
Total: 1,450 Office Actions
On a Starter allowance of 2,000, 550 Office Actions remain.
Example C — Email-heavy month
- 1,200 successful outbound emails = 1,200
- 300 standard actions = 300
- 100 advanced actions = 150
Total: 1,650 Office Actions
On a Starter allowance of 2,000, 350 Office Actions remain.
Frequently asked questions
Does opening Luntive Assistant use an Office Action?
No. Simply opening the Assistant does not consume an Office Action.
Does every message to the Assistant cost 1 Office Action?
No. Office Actions apply to completed metered AI workflows. Simple acknowledgements or interactions that do not run a metered AI workflow may use 0.
If AI writes an email and Luntive sends it, does that cost 2 Office Actions?
No. A standard AI-assisted email workflow that results in a successful send uses 1 Office Action total.
Do failed emails consume Office Actions?
No. A failed outbound email does not count as a completed Office Action.
Do retries cost additional Office Actions?
System retries do not consume additional Office Actions.
Does receiving an email consume an Office Action?
No. Incoming emails and read-only activity do not consume Office Actions.
Do AI Receptionist calls consume Office Actions?
AI Receptionist voice usage is measured separately in AI Voice Minutes.
Why does sending an email count as an Office Action?
Luntive provides the email delivery infrastructure, and a successfully delivered customer-facing email represents completed work through the platform.
What does 1.5 Office Actions mean?
Certain broader or more context-heavy AI workflows use 1.5 Office Actions instead of 1.
Can I see my remaining usage?
Yes. Customers can view their available usage through Luntive's existing Usage and Billing surfaces.