Scope
This policy describes billing, cancellation, and refund terms for standard paid subscriptions to Luntive. It applies to Customers on a standard monthly subscription plan. Custom Commercial arrangements may have separate written billing and payment terms; where those written terms conflict with this policy, the Custom Commercial terms control for that Customer.
This policy is between Imran Bhuiyan, an individual operator in New York, and the Customer.
Recurring subscriptions and automatic renewal
Standard Luntive subscriptions are billed on a monthly basis. Subscriptions renew automatically at the end of each billing period unless the Customer cancels before the renewal date. By subscribing, the Customer authorizes Luntive to charge the applicable subscription fee through Stripe at the start of each billing period.
Payment processing
Payments for standard subscriptions are processed by Stripe. Luntive does not store raw payment-card numbers or CVC/CVV values. By providing payment details through the Stripe Checkout flow, the Customer agrees to Stripe's applicable terms.
Cancellation
The Customer may cancel a standard subscription at any time through the applicable account or subscription management workflow. Cancellation takes effect at the end of the current paid billing period. Luntive does not prorate or refund unused time remaining in the current billing period when a Customer cancels.
Access through the paid billing period
Following cancellation, the Customer retains access to subscription features through the end of the paid billing period. Access remains subject to any suspension, restriction, or service limitations that may apply under the Terms of Service.
Refunds
Standard-plan payments are generally non-refundable for unused time following cancellation. Luntive may provide a refund or credit where required by applicable law or where Luntive expressly approves an exception. This policy does not promise prorated refunds.
Failed payments
If a payment attempt is unsuccessful, access to subscription features may be restricted or suspended following unsuccessful payment attempts in accordance with Luntive's current billing and service-access rules. Luntive may attempt to process payment again or contact the Customer using the billing or account contact information on file.
Applicable taxes
Applicable taxes, if any, may be added or collected as required by law. Listed subscription prices do not include taxes unless explicitly stated.
Custom Commercial arrangements
Customers on a Custom Industry or other Custom Commercial arrangement may have separate negotiated billing, cancellation, refund, usage, or payment terms set out in their written commercial agreement with Luntive. Where those written terms conflict with this standard policy, the Custom Commercial terms control for that Customer.
Changes to this policy
Luntive may update this policy as subscription terms, payment arrangements, and legal review develop. Future versions will include a version number, effective date, and updated date.
Contact
For billing questions, contact support@luntive.com.