An AI Receptionist works best when it has clear, approved information about the business. Before activation, prepare the details your team would want a receptionist to use when answering routine questions and guiding supported next steps.
What information should you prepare?
Useful Business Knowledge can include:
- services and common questions
- business hours and contact details
- policies and appointment rules
- staff or location details that callers need
- preferences for how calls, follow-ups, and communication should be handled
The goal is not to document every internal process. It is to give the AI Receptionist reliable context for the supported front-office work it is expected to handle.
Can a website help populate Business Knowledge?
Where supported, you can provide your public business website during setup. Luntive can import relevant public information to help prepare Business Knowledge, which gives the team a starting point instead of requiring every detail to be entered from scratch.
Imported information should be reviewed and edited before it is used. Website content can be incomplete, outdated, or too general for a particular workflow, so the business remains responsible for deciding what context is accurate and appropriate.
What happens when information is missing?
The AI Receptionist should use approved information rather than inventing an answer. If a response cannot be verified, the configured workflow can guide the caller toward staff help or a follow-up request.
That boundary is part of good setup. A smaller, reviewed knowledge set is more useful than a larger collection of information that the team has not checked.
How does this fit into setup?
Business information is collected during onboarding, prepared into workspace context, and reviewed as part of getting the AI Office ready. Continue through the Getting Started journey, read the FAQ, or request a Luntive demo to discuss what your business should prepare.