Yes. You can keep your existing business number with your current phone service and forward calls to the number connected to your Luntive AI Receptionist. You can also use the Luntive number directly as your customer-facing business number.
Luntive does not currently support phone-number porting. Your existing number stays with your current phone provider.
Option 1: Use your Luntive number
If you are setting up a new customer-facing number, you can use the phone number connected to your Luntive AI Receptionist for incoming business calls.
Option 2: Keep your existing number
If customers already know your business number, keep it with your current phone service. Configure call forwarding from that number to the number connected to your Luntive AI Receptionist.
The conceptual flow is:
Existing business number → Call forwarding → Luntive AI Receptionist → Call handled → Human handoff or follow-up when appropriate
Your current provider remains responsible for the existing number. Luntive receives the forwarded call and handles the supported receptionist workflow using available business and caller context.
What happens after forwarding is set up?
The AI Receptionist can answer supported inbound calls, use approved Business Knowledge, help with appointment requests where configured, capture relevant caller details, and record useful activity for the office. When human help is needed, supported calls can be transferred or forwarded to staff, or a follow-up request can be captured.
The exact setup depends on your current phone service. Review the full setup journey in Getting Started, or see the short answers in the FAQ.
Next step
If you want to talk through your current phone setup, request a Luntive demo.